A casino is a place where a variety of games of chance can be played. Gambling is the primary activity in a casino, but the typical one also offers food, drinks and entertainment to attract and keep patrons. Players who spend significant amounts of time and money at a casino are often rewarded with free goods or services, known as comps. These can include hotel rooms, meals, tickets to shows and even limo service or airline tickets.
It’s not surprising that many people are drawn to casinos, and there are a few things you should know about casino marketing to increase your chances of success. Many people make emotional decisions when deciding how to spend their casino time, so it’s important for marketers to understand the feelings that motivate gambling behavior and use this information in their marketing efforts.
The first thing to understand about casino marketing is that it’s based on the psychology of emotion. Casinos are designed to stimulate the senses with bright, often gaudy floor and wall coverings that create a cheering and stimulating effect. They don’t have clocks because they want patrons to lose track of time and lose themselves in the game.
This is why the casino industry places such a strong emphasis on ambiance, as well as customer service and other amenities to appeal to certain customers. For example, some casinos offer high-end dining and entertainment options to attract Millennials and Gen Z visitors. Others have invested in virtual reality and augmented reality to offer unique ways for guests to experience the casino environment from home or on-the-go.